FREQUENT QUESTIONS & ANSWERS

1. What material are the products made of?

Ninunapz uses Bamboo cotton, a combination of two natural fibers. With breathable, safe, and gentle properties, it pampers even the most sensitive skin. The natural antibacterial ability of bamboo fibers helps protect a baby's skin from harmful agents like bacteria and fungi.

2. Are the products standard in size?

Each brand has its own form and size. We research and provide the most suitable specifications based on age. Ninunapz's size chart is standard for our products.

3. How long does the shipping process take?

Nationwide shipping orders will take from 4 to 5 days.

(*Delivery time depends on the shipping carrier)

4. What is the shipping fee?

The nationwide delivery fee is 30,000 VND per order.

Ninunapz offers free shipping for orders > 400,000 VND.

5. Can I exchange or return a product?

Please refer to the "Return and Exchange Policy" section on Ninunapz's website for detailed information.

6. How to care for the products?

• Washing: Machine or hand wash gently with cold water, avoid hot water and strong detergents.

• Drying: Air-dry in a well-ventilated place, avoiding prolonged exposure to sunlight.

• Ironing: If necessary, iron at a warm or low temperature. Avoid ironing directly on prints.

7. What age group do the products cater to?

Ninunapz make products for newborns to 5-year-olds, along with a special collection for adults.

8. What are the payment methods?

Customers can use various payment methods such as Internet Banking, Visa, ZaloPay, etc.

Ninunapz also supports Cash on Delivery (COD) nationwide.

Feel free to ask us any questions; Ninunapz will address all your product-related inquiries!